We want you to be happy with your Hendycu purchase. If an item isn’t right for you, you may request a return or exchange within 21 days of receiving your order, subject to the conditions below.
Return Eligibility
To be eligible for a return or exchange, items must be unused, in their original condition, and returned with their original packaging and any included accessories. Items that show signs of use, damage, or alteration may not be eligible.
How to Request a Return or Exchange
Please contact us through the Contact Us page within 21 days of receiving your order. Include your order number and let us know whether you’d like to request a return or exchange. Please wait for return instructions before sending an item back.
Refunds
After we receive and inspect your return, we’ll notify you whether it has been approved. Approved refunds will be issued to the original payment method. Processing times may vary depending on your payment provider.
Exchanges
To request an exchange, contact us through the Contact Us page. Exchange requests are subject to product availability. If the requested item is unavailable, we’ll contact you to discuss the available options.
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please contact us through the Contact Us page and include your order number and a description of the issue. We’ll review your request and help with next steps.
Return Shipping
Unless an item is damaged, incorrect, or otherwise agreed with us, return shipping costs are the customer’s responsibility. We recommend using a trackable shipping service and keeping proof of shipment.
Contact Us
For questions about returns or exchanges, please contact us through the Contact Us page.